Welcome to www.keshnikhar.in. This Website is directed at and only meant to be used by you for the purpose of accessing and using the online and offline service provided by us in relation to our products “keshnikhar”.
Please read the following terms and conditions carefully before using our website. Your use of our service provided online is subject to your acceptance and compliance with the following terms and conditions, as may be modified, altered, or updated from time to time. If you do not accept the following terms and conditions, you are advised not to use our website for any online service provided by us.
This website provides a number of Online based services. Users can purchase products through the use of this website.
The following terms and conditions are legally binding on you (“the User”) and our Company
Our products cannot be returned or exchanged except if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Contact our Customer Support team via emailpesco.care@gmail.comwithin 10 business days of receiving the order. You can also call us at 7011842651
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and intact.
Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions:
• Change of mind about shade selection after use.
• Product is slightly used or altered.
• Product is damaged due to misuse/overuse.
• Returned without original packaging tags, labels, original packing, freebies and other accessories or if is damaged.
• Serial Number is tampered.
• Defective products that are covered under Seller/Manufacturer’s warranty.
• If is initiated after 7 business days of order delivery.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our logistics partner’s warehouse. The rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Contact our Customer Support pesco.care@gmail.comor at 7011842651 within 7 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Cancellation Before Shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on pesco.care@gmail.com or call us at 7011842651.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.